Privacy Policy
Effective Date: 5.15.25
Lake Norman Fence (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lakenormanfence.com and when you contact us via phone, email, or SMS.
Information We Collect
Personal Information: Name, phone number, email address, and any details you provide when requesting a free estimate or contacting us.
Automatically Collected Information: IP address, browser type, device information, and usage data collected through cookies and analytics tools.
How We Use Your Information
To respond to inquiries and provide requested services.
To send SMS or email communications related to your inquiry, appointment reminders, or updates about our services (with your consent).
To improve our website and services.
SMS Communications
By providing your phone number and opting in via our website, phone call, or contact form, you consent to receive SMS messages from Lake Norman Fence regarding your inquiry, appointment updates, or promotional offers. Message and data rates may apply. You may opt out at any time by replying “STOP” to any message.
Information Sharing
We do not sell or rent your personal information. We may share your information with trusted service providers who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.
Data Security
We implement reasonable security measures to protect your information from unauthorized access.
Your Choices
Opt-Out: You may opt out of SMS communications at any time by replying “STOP.”
Access/Correction: Contact us to review or correct your personal information.
Contact Us
For questions about this policy, please contact:
Email: service@lakenormanfence.com
Phone: (704) 506-0521
SMS Terms & Conditions
Effective Date: [Insert Date]
3. SMS/Text Messaging Compliance
Key Requirements for Registration
A. Prohibited Content
We never send messages related to:
☒ Alcohol/Cannabis ☒ Debt Collection ☒ Gambling
☒ Hate Speech ☒ Loan Services ☒ Adult Content
B. Consent & Participation
Opt-In Methods:
Web forms with unchecked checkboxes (example below)
Verbal consent during phone calls to (704) 506-0521
Text-in requests to our business number
Message Types & Frequency:
Informational: Appointment reminders, service updates (2-4/month)
Promotional: Seasonal offers, discounts (max 2/month)
C. User Controls
STOP: Unsubscribe instantly via reply
HELP: Reply for support at (704) 506-0521
Data Rates: Carrier charges may apply
D. Data Handling
Opt-in records retained for 3 years post-last interaction
Never sold/shared with third parties except SMS platform providers under NDA
2. Message & Data Rates
Message and data rates may apply. Check with your mobile carrier for details.
3. Opt-Out
You can opt out of SMS messages at any time by replying “STOP.” After opting out, you will receive a confirmation message, and no further messages will be sent unless you opt in again.
4. Support/Help
For help, reply “HELP” to any message or contact us at service@lakenormanfence.com or (704) 506-0521.
5. Privacy
Your information will be handled in accordance with our Privacy Policy. We do not sell or rent your personal information.
6. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
7. Changes to Terms
We reserve the right to modify these SMS Terms & Conditions at any time. Updates will be posted on our website.